Not Connecting
Customer says: “Can’t connect to my mower”, “App won’t connect”, “Lost connection”
Quick Checks (30 seconds)
- Is mower powered on?
- Is mower on the dock? (better signal)
- Is app up to date?
Diagnosis Questions
What type of connection?
Remote (WiFi/4G):
- Ensure mower has good signal while docked
- Check WiFi is 2.4GHz (not 5GHz) — see wifi-2.4ghz-vs-5ghz
- Try: Uninstall and reinstall app
- If WiFi weak but 4G strong → Forget WiFi in app, run on 4G only
Bluetooth:
- Stay within 5 metres of mower
- Reinstall the app
- Ensure Bluetooth enabled on phone
Luba models specifically: → Try disconnecting and reconnecting the camera-module
Common Causes
- wifi-setup — Wrong frequency (5GHz instead of 2.4GHz)
- camera-module — Camera connection issue (Luba)
- App cache — Reinstall usually fixes
Related Procedures
Escalation
If none of the above work
Request upload-logs and escalate in Freshdesk.