Upload Logs

Upload diagnostic logs for investigation.

When to Request

• Issue cannot be resolved with standard troubleshooting
• Intermittent problems
• Before escalating in Freshdesk

Steps

1. Open Mammotion app

2. Go to Settings

   • Tap gear icon

3. Find Upload Logs / Diagnostics

   • Location varies by app version

4. Upload

   • Wait for upload to complete
   • Note any reference number provided

After Upload

Include in Freshdesk ticket:

• Customer name/email
• Mower serial number
• Time of upload
• Description of issue

Note

Logs help identify:

• Firmware bugs
• Hardware issues
• Error patterns
• GPS/RTK problems