Stops Mid-Task
Customer says: “Mower stopped in the middle of mowing”, “It just stopped”, “Keeps stopping”
Quick Checks (30 seconds)
- Any error message displayed?
- Is camera lens clean?
- Any debris underneath mower?
Diagnosis Questions
Is there an error message?
Yes: → Go to Error lookup for specific error
No error message:
- Check camera is clean
- Check for blockages underneath mower
- Request upload-logs for investigation
Common Causes
- camera-module — Dirty camera lens
- Debris blockage underneath
- false-obstacle-detection — Phantom obstacles
- Low battery (see battery-drops-suddenly)
Related Procedures
Escalation
No obvious cause
Request logs via upload-logs and escalate in Freshdesk for firmware investigation.