Height Adjustment Stuck
Customer says: “Can’t change cutting height”, “Height won’t adjust”, “Lifting error”
Quick Checks (30 seconds)
- Any grass buildup under cutting guards?
Solution
Clean Under Cutting Guards
Grass buildup prevents height adjustment mechanism from working.
- Turn off mower
- Flip mower (carefully)
- Remove grass/debris from under cutting guards
- Test height adjustment
Official Guide
See How to fix lifting mechanism error on robomate.co.nz
If Issue Persists
Escalate: Repair Required
If cleaning doesn’t resolve the issue, unit must be returned for repair. Create ticket in Freshdesk.